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Privacy Policy

Last updated: 19 February 2026

Tourism Tribe Pty Ltd (ABN to be confirmed) (“we”, “us”, “our”) operates the website tourismtribe.ai and related services. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, business name, and website URL when you submit a form, sign up for our tools, or contact us.
  • Usage data: pages visited, time spent on pages, referring URLs, browser type, device information, and IP address.
  • AI tool inputs: content you provide when using our AI tools (such as business descriptions, social media drafts, or review text). This content is processed to deliver the tool’s output and is not shared with third parties.
  • Scanner data: when you use our AI Readiness Scanner, we collect your business name, website URL, and email address to generate and deliver your report.
  • Communication records: emails, chat messages, and phone enquiries you send us.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our AI tools and services.
  • Send you reports, results, and responses to your enquiries.
  • Send marketing communications where you have opted in or where we have a legitimate interest (you can unsubscribe at any time).
  • Analyse website usage to improve our content and user experience.
  • Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings.
  • Understand how you use our website.
  • Measure the effectiveness of our marketing.

We use the following third-party services that may set cookies:

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We use the following third-party services to operate our business. Your data may be processed by these providers in accordance with their own privacy policies:

  • Google Gemini (AI processing): powers our AI tools. Content you input is sent to Google’s API for processing. Google AI Terms.
  • OpenAI (CustomGPT tools): powers some of our hosted tools. OpenAI Privacy Policy.
  • FluentCRM: email marketing and contact management.
  • Resend: transactional email delivery.
  • Vercel: website hosting.
  • Supabase: database hosting (servers in Australia).

5. Data Storage and Security

Your data is stored on servers in Australia (Supabase) and the United States (Vercel, Google). We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure, including:

  • HTTPS encryption on all pages.
  • Access controls and authentication for staff systems.
  • Regular review of data handling practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time (see Section 8).

7. Disclosure of Information

We do not sell your personal information. We may disclose your information:

  • To third-party service providers listed in Section 4, solely to deliver our services.
  • If required by law, regulation, or legal process.
  • To protect our rights, safety, or property.

8. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or out-of-date information.
  • Request deletion of your personal information.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us at [email protected].

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, contact us at:

Tourism Tribe Pty Ltd
Email: [email protected]
Phone: +61 (0)7 3103 7994
Address: Suite 1, 57 Woodfield Road, Pullenvale QLD 4069